APU-III/CBS/Mc.Camish/2016 Date:
28.03.2016
To
The
Chief Postmaster General
A.P.Circle
Hyderabad-500001
Sir,
Sub: - Untold sufferings of operative staff
consequent up on implementation of CBS and Mc.Camish without increasing the
band width – Reg
Ref: - This unions Lr.No.APU-III/CBS/Band
width-Cancellation of migration to CBS/2016 dated 21.03.2016
Please
refer to the letter cited under reference, where in situation at the ground
level has been explained to you and time and again the problems faced by the
staff are being brought to your kind notice for necessary action at your end.
But to my dismay, there is no improvement in the situation at the ground level.
I would like to bring the following points for your consideration and necessary
action at your end.
1.
The
Directorate had issued instructions to increase the band width of the post
offices two months back. But since two months it has not been increased and
Circle administration had not properly acted to implement the Directorate
orders except writing the letters to the concerned.
2.
While
migrating to CBS platform, though all the digitised data uploaded to the
central server, some of the accounts have not migrated and some of the accounts
are partially migrated in the offices. Due to non migration/partial migration
of the accounts, further transactions in those accounts could not be allowed.
It is time taking process to identify the accounts and the data has to be sent
to CPC through proper channel for updating those accounts in CBS platform. Till
such time the customer has to wait and he has to bear the default fee if any
and he has to lose the interest if any in those accounts. The customer is suffering without his fault
and the counter staffs in the post offices are facing the customer’s wrath and ire
without the official’s fault. Therefore I request you to cause to issue
instructions to accept those accounts manually in the post offices till
updation of the data in the CBS platform.
3.
Further
it is requested to waive the default fee on RD deposits, wherever the deposits
are not accepted due to non connectivity to the server problem till the problem
is resolved by the competent authority. If the waiver of the default fee is not
possible, please cause to issue instructions to accept the deposits in manual
mode so that the depositor is no need to pay any default fee.
4.
Consequent
up on implementation of Mc.Camish, some of the policies are not migrated in the
post offices. It will take time to updation of the data in the CPCs i.e. two to
three days. The customer is paying default fee if the same is not done within
the same month. In such cases, the default fee may be waived as there is no
fault of the customer.
5.
Further
the permission for acceptance of PLI premium through POS is fixed as 31.03.2016
and it is requested to extend the facility to one more month or till the
completion of attending all the issues.
Therefore, I
request you to look in to the issues put forth by me above, and do the needful
action to resolve the same for smooth functioning of post offices.
A line in reply
is highly appreciated.
Yours faithfully
(DASV Prasad)
Circle Secretary