Thursday, January 21, 2016
Wednesday, January 20, 2016
Tuesday, January 19, 2016
Monday, January 18, 2016
Problems faced by the staff while implementing Mc.Camish
APU-III/Mc.Camish/2016 Date:
18.01.2016
To
The
Chief Postmaster General
A.P.Circle
Hyderabad-500001
Sub: - Implementation of Mc.Camish in Post
Offices-Problems faced by the staff on implementation-Reg
Sir,
Rollout
of Mc.Camish by all the Post Offices is in progress in the circle. While
rolling out to Mc.Camish plat form by all the post offices, the following
problems are facing by the staff and hence the same may please taken for
redress the issue in a manner to be benefitted by the customer as well as
improving the quality of services by the department.
1.
Sanitization
of data is not done by the most of the divisions before rolling out of
Mc.Camish plat form. Hence most of the policies are not seen in the data base
after rolling out to Mc.Camish. Therefore it is requested to provide a provision
may please be given to all the CPCs for some time for updating of old policies
where they are not up dated.
2.
Some
of the policies are wrongly shown i. e payment through pass book shows salary
recovery and salary recovery shows payment through pass book. Due to this
problem the customers are worst sufferers and ultimately the counter staff is
facing public ire. It is requested to authentication of change of type i.e pass
book or salary recovery has to be given to CPCs for some time to cut the delay
in the procedure.
3.
A
detailed operation manual containing detailed procedure to be followed by the
all post offices for various services to be offered by the department in
PLI/RPLI, step by step has to be circulated to all the post offices. The hard
copy of the instructions has to be circulated.
4.
At
present user IDs and pass words are given to some of the officials i.e one
trained official in each post office only. Due to this practice the same user
ID and Pass word is used by all the officials who dealt with PLI/RPLI by
violating the directorate guide lines on the subject. Hence it is requested to
supply user IDs and pass words to all the staff for keep using the same secure
and safe as per the directorate guide lines.
5.
Initially
CPCs may be provided with sufficient staff to attend the customers as per the
instructions in vogue.
6.
The
Mc.Camish plat form is introducing in all the post offices without imparting
proper training to the staff. Hence it is requested to impart proper training
to all the staff immediately.
7.
Most
of the procedures are cumbersome in Mc.Camish. All the procedures and
modifications may please be made easy and cut the delay in service to the
public.
8.
Due
to the above problems the customers are worst sufferers and the impact of the
same is reflecting in procuring the business from the public.
Keeping
in view of the circumstances explained above, it is requested to resolve the
issues immediately to serve the public more efficiently and get the business
from them to sustain in the competitive market as a leader.
Yours faithfully
(DASV Prasad)
Circle Secretary
Saturday, January 16, 2016
Implementation of CPMG Orders while migration to CBS-Letter to CPMG
APU-III/CBS-Finacle/2016 Date:
18.01.2016
To
The
Chief Postmaster General
A.P.Circle
Hyderabad-500001
Sub: - Implementation of CBS in all Post Offices-Non
observing of prescribed procedure/instructions issued by Circle Office by the divisions-Reg
Ref: - Minutes of the Meeting chaired by the Chief
Postmaster General held with M/S Infosys circulated vide
Lr.No.FS/CBS/Misc/12-13 dated 20.06.2014
Sir,
A
meeting was conducted under the chairman ship of Chief Postmaster General on
18.06.2014 with M/S Infosys team members regarding implementation of CBS in all
the Post Offices in A.P.Circle. Minutes of the said meeting were circulated
vide reference cited above.
A
kind reference is invited to the reference cited above, where in point No.4 and
5 are very clearly stipulates the following.
“DPM/APM SB should be made free and attend
the verification of digitized data on daily basis. He will be in charge of
credibility of data” and
“All the manual records should be segregated
by concerned postmasters and the same has to be authenticated by respective sub
divisional heads”.
While
it is so, the divisional heads are not following these guidelines in true
spirit and they are simply mounting pressure on the Postmasters/SPMs only for
credibility and authentication of digitized data.
The
guidelines are very clear that the in charge of Savings Bank (APM/DPM/SPM) should
be made free from their normal duty for verification of digitized data on daily
basis as he is the in charge of credibility of data. All most all the
divisional heads are not following the same in line but they are insisting them
to verify the data besides performing their regular duty which is contrary to
the CO guidelines on the subject.
While
digitizing the manual data postmasters should segregate the manual data and the
same has to be authenticated by respective sub divisional heads. But the
divisional heads are not insisting the sub divisional heads for authentication
and the orders of CO are not following scrupulously in this aspect. The
divisional heads are insisting the Postmasters/SPMs for giving signing off for
CBS without authenticating by the sub divisional heads.
The
non following of the above Chief Postmaster General orders by the divisional
heads is most irregular and my union is taking a serious note on the above
irregularity.
Therefore
it is requested to cause to issue suitable instructions for implementation of
the above orders scrupulously and suitable action may be taken on the
divisional heads for not following the above orders in line.
A
line in reply is highly solicited.
Yours faithfully
DASV Prasad
Circle Secretary
Friday, January 15, 2016
Sankranthi subhakankshalu
Sankrathi subhakankshalu
to all Branch/Div Secretaries/ Circle office bearers
and member of postal family
Thursday, January 14, 2016
Probelms faced by the staff on implementation of CBS-Letter to CPMG
APU-III/CBS-Finacle/2016 Date:
14.01.16
To
The
Chief Postmaster General
A.P.Circle
Hyderabad-500001
Sir,
Sub: - Implementation of CBS in Post
Offices-Problems faced by the staff side-Inconvenience caused to the General
Public-Reg
Our
department is prestigiously taken the task to migrate all the post offices to
Core Banking Solutions (Finacle) plat form as a part of modernization and
computerisation of the department. It is a welcome measure to sustain in the
present scenario of competitive market with other service providers. But before
migrating to the CBS plat form the necessary ground work of data verification
and capacity of the central server and band width of the network service
provider (Both server & at PO level) has to be perfectly up to the requirement of
the department. Circle administration is showing very much interest and pulling
up the divisional heads under their control in migration of CBS of all the post
offices but least bother about the resolving the problems raising in
implementation of CBS. All most all the divisions are reporting the following
problems and expressed their inability to serve the general public. Thereby
post offices services are badly affecting.
1.
Since
from one week, the connection to the central server is slow down and at times
lost connection to the central server.
2.
Now
30% of post offices are migrated to CBS. At this juncture all the post offices
are facing connectivity to the central server and band width problem, if all
the post offices will migrated to CBS plat form, this problem will be un
manageable.
3.
The
staff at the counter is facing public ire due to non connectivity to the
central server.
4.
Most
of the divisions are not tallying the HO and SO data before migrating to CBS.
Simply they are going for migration with HO data and insisting the
Postmasters/SPMs to give sign off. Due to this practice the balances are not
tallying with the passbooks and there will be a chance to misappropriation of
public money. Therefore it is a prerogative of the head of the office to tally
all the balances before giving sign off for migration of CBS and hence
sufficient time to be given to them for verification of balances before
migration.
5.
Wherever
the offices are migrated with difference of balances are facing lot of problem
and the present procedure to rectification is cumbersome. Hence it is requested
to give access to the divisional offices to rectify the data to mitigate the
time taking process.
6.
HTV
menu is removed for the Bulk verification. The RD bulk posting and BO
transactions verification should perform accordingly without depending on HTV
menu. The HTV menu is more useful to ‘C’ Class SPMs. This will be rectified
7.
While
migrating to CBS plat form signatures uploaded through sanchay post are not
seen in the Finacle. At present the CPC is scanning all the signatures.
Therefore it is requested to provide a tool to upload the same in Finacle.
8.
Supply
laser printers and Pass book printers for printing of reports, pass books and
certificates to all CBS offices before their migration to CBS plat form as the
present dot matrix printers are not compatible to it.
9.
In
respect of ‘C’ class sub offices, there will be no supervisor for verification.
The data entry/counter clerk and supervisor is the same and hence it is
requested either to disable the supervisor option/verification option or
provide a supervisor to all the ‘C’ class offices for verification of the
transactions.
10. Provide sufficient
training to all the staff including divisional office staff has to be provided
through WCTCs as it is a very difficult task to give training to them at PTC
Mysore.
11. In Finacle soft
ware, there is provision for printing of fixed deposit certificates through
system. Hence it is requested to discontinue all the denominations of
certificates and supply proper proforma of certificate for printing the same or
make provision to issue of more than 25 certificates in each registration
number.
12. As per the
Directorate guidelines, the pass word of the operator/supervisor is
confidential and the same are not to be shared with any of the official. But in
practice; the divisional heads are insisting to handover the pass word to the
incumbent before proceeding on leave. Therefore it is requested to give user
IDs and pass words to all the officials to overcome this irregular practice so
that they can use their own user IDs and pass words.
Therefore
it is requested to address the above issues accordingly to serve the general
public with high quality of services without any interruptions as well as providing
good working environment to the staff.
Yours faithfully
(DASV Prasad)
Circle Secretary
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