APU-III/Mc.Camish/2016 Date:
18.01.2016
To
The
Chief Postmaster General
A.P.Circle
Hyderabad-500001
Sub: - Implementation of Mc.Camish in Post
Offices-Problems faced by the staff on implementation-Reg
Sir,
Rollout
of Mc.Camish by all the Post Offices is in progress in the circle. While
rolling out to Mc.Camish plat form by all the post offices, the following
problems are facing by the staff and hence the same may please taken for
redress the issue in a manner to be benefitted by the customer as well as
improving the quality of services by the department.
1.
Sanitization
of data is not done by the most of the divisions before rolling out of
Mc.Camish plat form. Hence most of the policies are not seen in the data base
after rolling out to Mc.Camish. Therefore it is requested to provide a provision
may please be given to all the CPCs for some time for updating of old policies
where they are not up dated.
2.
Some
of the policies are wrongly shown i. e payment through pass book shows salary
recovery and salary recovery shows payment through pass book. Due to this
problem the customers are worst sufferers and ultimately the counter staff is
facing public ire. It is requested to authentication of change of type i.e pass
book or salary recovery has to be given to CPCs for some time to cut the delay
in the procedure.
3.
A
detailed operation manual containing detailed procedure to be followed by the
all post offices for various services to be offered by the department in
PLI/RPLI, step by step has to be circulated to all the post offices. The hard
copy of the instructions has to be circulated.
4.
At
present user IDs and pass words are given to some of the officials i.e one
trained official in each post office only. Due to this practice the same user
ID and Pass word is used by all the officials who dealt with PLI/RPLI by
violating the directorate guide lines on the subject. Hence it is requested to
supply user IDs and pass words to all the staff for keep using the same secure
and safe as per the directorate guide lines.
5.
Initially
CPCs may be provided with sufficient staff to attend the customers as per the
instructions in vogue.
6.
The
Mc.Camish plat form is introducing in all the post offices without imparting
proper training to the staff. Hence it is requested to impart proper training
to all the staff immediately.
7.
Most
of the procedures are cumbersome in Mc.Camish. All the procedures and
modifications may please be made easy and cut the delay in service to the
public.
8.
Due
to the above problems the customers are worst sufferers and the impact of the
same is reflecting in procuring the business from the public.
Keeping
in view of the circumstances explained above, it is requested to resolve the
issues immediately to serve the public more efficiently and get the business
from them to sustain in the competitive market as a leader.
Yours faithfully
(DASV Prasad)
Circle Secretary
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