APU-III/CBS-Finacle/2016 Date:
14.01.16
To
The
Chief Postmaster General
A.P.Circle
Hyderabad-500001
Sir,
Sub: - Implementation of CBS in Post
Offices-Problems faced by the staff side-Inconvenience caused to the General
Public-Reg
Our
department is prestigiously taken the task to migrate all the post offices to
Core Banking Solutions (Finacle) plat form as a part of modernization and
computerisation of the department. It is a welcome measure to sustain in the
present scenario of competitive market with other service providers. But before
migrating to the CBS plat form the necessary ground work of data verification
and capacity of the central server and band width of the network service
provider (Both server & at PO level) has to be perfectly up to the requirement of
the department. Circle administration is showing very much interest and pulling
up the divisional heads under their control in migration of CBS of all the post
offices but least bother about the resolving the problems raising in
implementation of CBS. All most all the divisions are reporting the following
problems and expressed their inability to serve the general public. Thereby
post offices services are badly affecting.
1.
Since
from one week, the connection to the central server is slow down and at times
lost connection to the central server.
2.
Now
30% of post offices are migrated to CBS. At this juncture all the post offices
are facing connectivity to the central server and band width problem, if all
the post offices will migrated to CBS plat form, this problem will be un
manageable.
3.
The
staff at the counter is facing public ire due to non connectivity to the
central server.
4.
Most
of the divisions are not tallying the HO and SO data before migrating to CBS.
Simply they are going for migration with HO data and insisting the
Postmasters/SPMs to give sign off. Due to this practice the balances are not
tallying with the passbooks and there will be a chance to misappropriation of
public money. Therefore it is a prerogative of the head of the office to tally
all the balances before giving sign off for migration of CBS and hence
sufficient time to be given to them for verification of balances before
migration.
5.
Wherever
the offices are migrated with difference of balances are facing lot of problem
and the present procedure to rectification is cumbersome. Hence it is requested
to give access to the divisional offices to rectify the data to mitigate the
time taking process.
6.
HTV
menu is removed for the Bulk verification. The RD bulk posting and BO
transactions verification should perform accordingly without depending on HTV
menu. The HTV menu is more useful to ‘C’ Class SPMs. This will be rectified
7.
While
migrating to CBS plat form signatures uploaded through sanchay post are not
seen in the Finacle. At present the CPC is scanning all the signatures.
Therefore it is requested to provide a tool to upload the same in Finacle.
8.
Supply
laser printers and Pass book printers for printing of reports, pass books and
certificates to all CBS offices before their migration to CBS plat form as the
present dot matrix printers are not compatible to it.
9.
In
respect of ‘C’ class sub offices, there will be no supervisor for verification.
The data entry/counter clerk and supervisor is the same and hence it is
requested either to disable the supervisor option/verification option or
provide a supervisor to all the ‘C’ class offices for verification of the
transactions.
10. Provide sufficient
training to all the staff including divisional office staff has to be provided
through WCTCs as it is a very difficult task to give training to them at PTC
Mysore.
11. In Finacle soft
ware, there is provision for printing of fixed deposit certificates through
system. Hence it is requested to discontinue all the denominations of
certificates and supply proper proforma of certificate for printing the same or
make provision to issue of more than 25 certificates in each registration
number.
12. As per the
Directorate guidelines, the pass word of the operator/supervisor is
confidential and the same are not to be shared with any of the official. But in
practice; the divisional heads are insisting to handover the pass word to the
incumbent before proceeding on leave. Therefore it is requested to give user
IDs and pass words to all the officials to overcome this irregular practice so
that they can use their own user IDs and pass words.
Therefore
it is requested to address the above issues accordingly to serve the general
public with high quality of services without any interruptions as well as providing
good working environment to the staff.
Yours faithfully
(DASV Prasad)
Circle Secretary
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