MEMORANDUM SUBMITTED TO SRI. RAVI SAANKAR
PRASAD, Hon’ble Minister for
Communication& IT Govt of India New through SRI………………………………………….M. P, …………………………….
CONSTITUENCY, A.P/ TELANGANA BY ALL INDIA POSATAL EMPLOYEESA UNION , GR’C’,
A.P. CIRCLE, ON PROBLEMS ARISING AFTER INTRODUCTION OF FINACLE & MC.CAMISAH
SOFTWARE IN POSATAL SERVICES.
Respected sir,
We submit this
memorandum on the problems faced by postal employees and customers due to hasty
decision and implementation of Finacle & Mc.camish software without proper
vision and not providing sufficient infrastructure.
There is poor
access and no access in Finacle software has become the order of the day. The
officials are forced to work without proper infrastructure, due to which they
are suffering every day with more tensions and mental torture. This because of
exceeding the capacity of the servers provided by INFOSYS. Even though it was assured
that two additional servers will be provided to DATA CENTRE by April 2016,this was
not implemented till date.
In spite of
clear instructions from Directorate to increase BAND WIDTH of post offices, the
same is not increased so far. Even though CPMG informed vide letter no. ANDHRA
PRADESH/PJCA/2016 DT. 6-4-2016 that NSAP-2 BAND WIDTH is 128 KBPS, ordered up
gradation to 256 KBPS .But actually BAND WIDTH of 512 KBPS is required for
smooth functioning. Even this up gradation was done in 2011 locations and still
pending in 39 locations.
Unfortunately
Dept. is not in a position either to correct things or apply the penal
provision against the vendor the INFOSYS. The existing position in FINACLE is
nothing but the last straw on camel’s back.
Adding fuel to
fire ,the Dept. recent decision in implementing the more working hours of post
office to the extent of 5 hrs for monitoring transactions has not been
exercised. This resulting in forcible retentions of officials in office till
late night. Even women employees are not exempted and facing troubles while
leaving office in late hours.
The
contract has been assigned to SIFY TECHNOLOGIES for providing NSP-1 &
NSP-2. The primary link service provider for NSP-1 is BSNL. Whenever NSP-1 got
down in 80% offices network does not get on to NSP-2 automatically. The FINACLE
is not accessible in NSP-2.THE EXPENDITURE WHICH Department is spending on
NSP-2 [DONGLE BASAED] is all in vein. No outcome for good network is shown even
after up gradation of BAND WIDTH in many post offices. Whenever the ticket for
non working of NSP-1 is raised the only stock reply from SIFY side is that the
problem is at the end of BSNL and no rectification can be done till BSNL restore
its net work. This is nothing but evasive nature of reply. If this is the
situation why SIFY should be in the middle and we can have direct contact with
BSNL only.
On one
side staff are facing problems with this default software, on the other hand they
are being forced by higher authorities to clear pending work in nearby feasible
location which is not a proper way at all.
Only
one circle coordinator with one service engineer for two divisions was provided
by SIFY. It is not at all sufficient to rectify the defects arising in more
than one location regularly. On the
other hand officials from SIFY /INFOSYS/TCS are directing system administrators
to resolve the network problems.
The
major problems arising due to MC.CAMISH & FINACLE software and net working
issues are being elaborately brought to the notice of the DIRECTORATE by our
CHQ vide lr. No. P/4-4/CBS Dt. 26-5-2016 copy of which is attached. But till date
no action is being taken.
As
the sufferings are mounting day by day our circle union gave a call to organize
MASS DHARNA before all offices which had a massive response which proved the
sufferings of the postal employees because of these software problems. Here we
want to mention clearly that we are not against implementation of Technology in
the Dept. we are very firm that implementation of technology is done correctly
employees can give better service to customers. But this type of hasty and
unwise implementation leads to frustration among employees and dissatisfaction
to customers. Finally this will have reverse impact and instead of rendering
better service and attracting more customers, this will discourage customers
and finally we will lose customers resulting in heavy financial loss to the
Department.
We would
like to bring to the notice of the Hon’ble MINISTER that postal jca HAS ALREADY
CHALKED OUT PROGRAMME OF ACTION INCLUDING STRIKE IF NESCERRY, IF THE SITUATION
IS NOT CORRECTED IMMEDIATELY.
We hope
that Hon’ble MINISTER will look into the matter seriously and steps will be
taken to rectify the situation , so that the image of the Department will not
be tarnished and officials will feel happy and render best service to the
public.
We hope that Hon’ble Minister will
act and take immediate appropriate steps to improve the situation and to render
better service to public.
Thanking you, sir
Yours faithfully,
Name
Division Secretary
No comments:
Post a Comment